FAQs
This FAQ page is designed to help you quickly find answers about ordering, shipping, returns, and general policies at Lortgr.
If you cannot find the information you need, please contact our support team for assistance.
1. Where do you ship to?
We currently ship to:
- United States
- Canada
We are continuously working to expand our shipping regions in the future.
2. How much is shipping?
Shipping costs depend on your order value and destination:
United States & Canada
- Orders $49.99 USD and above: Free Shipping
- Orders $0.00 – $49.99 USD: $6.99 USD (Express Shipping)
Shipping fees are shown clearly at checkout before payment.
3. How long does delivery take?
Estimated delivery time:
- Standard delivery: 7–15 business days
- Express shipping: 5–12 business days
Delivery times may vary due to customs processing, local carriers, or peak seasons.
4. How long does order processing take?
All orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday to Friday, excluding public holidays.
5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 24–72 hours to become active after shipment.
6. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at:
We can only make changes before the order is processed or shipped.
7. What is your return policy?
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unworn and unused
- Items must be unwashed
- All original tags must be attached
For full details, please refer to our Return & Refund Policy.
8. Who pays for return shipping?
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
9. When will I receive my refund?
Once your return is received and inspected:
- We will notify you of approval or rejection
- Approved refunds are processed within 7 business days
- Refunds are issued to the original payment method
Processing time may vary depending on your payment provider.
10. Will I be charged a restocking fee?
No. Lortgr does not charge any restocking fees for returns.
11. What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at:
We will review the issue and provide a suitable solution.
12. Will I need to pay customs fees or taxes?
Depending on your country’s regulations, your order may be subject to customs duties or import taxes.
These fees, if applicable, are the responsibility of the customer and are not included in the product or shipping price.
13. What payment methods do you accept?
We accept secure payment methods available at checkout. All transactions are processed through encrypted payment systems to ensure safety.
14. How can I contact customer service?
You can reach our support team at:
We aim to respond to all inquiries as quickly as possible.
15. Why are delivery times estimated only?
Delivery times depend on multiple factors, including logistics carriers, customs clearance, and destination regions. Therefore, all timelines provided are estimates rather than guaranteed dates.
Need more help?
If your question is not listed here, feel free to contact us anytime. We are here to assist you.
Last updated: April 2026