Return & Refund Policy
This Return & Refund Policy outlines how returns, exchanges, and refunds are handled for purchases made on Lortgr.
By placing an order on our website, you agree to the terms described below.
Return Eligibility (30-Day Window)
We accept return requests for up to 30 days from the date your order is delivered.
To be eligible for a return, items must meet all of the following conditions:
- Unworn and unused
- Unwashed and in original condition
- All original tags and packaging included
Items that do not meet these conditions may not be eligible for return.
Return Request Process
To initiate a return, please contact our customer support team at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for return (optional but helpful)
Once your request is reviewed, we will provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees from the order are non-refundable
- We recommend using a trackable shipping method to ensure safe delivery of returned items
We are not responsible for returns lost or damaged during transit.
Restocking Fee
Lortgr does not charge any restocking fees for approved returns.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically within 7 business days after approval
Please note that your bank or payment provider may require additional time to reflect the refund in your account.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or final-sale conditions. If applicable, such restrictions will be clearly indicated on the product page at the time of purchase.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
-
Check your bank or payment account again
-
Contact your payment provider (processing delays may occur)
-
If still unresolved, contact us at service@lortgr.com
We will assist you in tracking the status of your refund.
Order Issues
If you receive a damaged, incorrect, or defective item, please contact us within 30 days of delivery. We will review the issue and provide an appropriate solution.
Contact Us
For any questions regarding returns or refunds, please contact:
We are committed to providing a clear and consistent after-sales experience.
Last updated: April 2026