Shipping & Delivery

This Shipping & Delivery Policy explains how we process and deliver orders placed on Lortgr. By placing an order, you agree to the terms described below.

Order Processing

Order Cut-off Time: 5:00 PM (GMT+08:00) China Standard Time.

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday to Friday, excluding public holidays. During peak seasons or promotional periods, processing times may be slightly extended. If delays occur, we will notify customers whenever possible.

Once your order has been shipped, a confirmation email with tracking details will be provided.

Shipping Destinations

We currently ship to:

  • United States
  • Canada

We are continuously working to expand our shipping coverage.

Shipping Rates & Delivery Options

United States

  • Free Shipping: Orders $49.99 USD and above
  • Standard Shipping: Orders $0.00 – $49.99 USD → $6.99 USD

Canada

  • Free Shipping: Orders $49.99 USD and above
  • Standard Shipping: Orders $0.00 – $49.99 USD → $6.99 USD

Estimated Delivery Time

Estimated delivery time (after dispatch):

  • Standard Delivery: 7–15 business days

Delivery times are estimates only and may vary depending on:

  • Destination region
  • Customs processing
  • Local carrier conditions
  • Peak seasons or unforeseen delays

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to become active in the carrier system.

Customs, Duties & Taxes

International shipments may be subject to customs duties or import taxes depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping fee.

Delivery Responsibility

Once an order has been handed over to the shipping carrier, responsibility for delivery is transferred to the carrier.

We are not responsible for delays or failed delivery caused by:

  • Incorrect or incomplete address information
  • Customs clearance delays
  • Carrier service disruptions
  • Force majeure events

Please ensure all shipping details are accurate before completing your order.

Undeliverable Packages

If a package is returned due to incorrect address, failed delivery attempts, or being unclaimed, we may contact you for reshipment arrangements. Additional shipping fees may apply.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will assist in coordinating with the shipping carrier to investigate and resolve the issue where possible.

Contact Us

If you have any questions about shipping or delivery, please contact our customer support team via the contact information provided on our website.

We are here to help ensure a smooth delivery experience.

Last updated: April 2026